Digital Lifeline Service

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What Does It Do?

Makes a call to our call centre and allows you to speak to our operators 24 hours a day and 365 days a year.

How Does It Help?

Anyone who is distressed, concerned or needs a chat can call us and we will respond appropriately. We will call the emergency services, a doctor, a falls response service, carer, friends or family when necessary on your behalf.

Who Does It Help?

Anyone who feels isolated or vulnerable in their home.

How Does It Work?

By either pressing the button on the wrist or neck worn device or pressing the large button on the alarm. You will go through to our 24-hour Contact Centre where one of our friendly and highly skilled operators will be ready to offer you help or reassurance. It can be linked to other devices such as smoke detectors, flood detectors, falls sensors etc. These will call through to our 24-hour contact centre whenever they detect a dangerous situation. The alarm uses a digital connection to call our monitoring centre.

How Do You Operate It?

Press the button in the middle of the wrist or neck worn device, a light will flash to let you know the emergency call has been raised. Do not worry if you are not near to the unit, if you can not speak to the call centre, they will arrange for help to come out to you.

When the unit has placed a call to the call centre, a recorded message will let you know the call has been successful and one of our call centre operators will speak to you and ask what assistance you require.

SEVEN Digital Lifeline Alarm

SEVEN is part of our range of the latest digital alarms. SEVEN is a 4G digital base unit with voice-guided installation, exceptional pendant range and personal safety features focussed on keeping people safely independent within their own homes

SEVEN provides safe and resilient communication through an advanced roaming algorithm and a secondary SIM pathway. SEVEN uses these SIMs in conjunction with a roaming algorithm to determine the most suitable local network for your device dependent on location and other external factors. In the UK, these are typically EE, Vodafone, Three and O2. Should SEVEN be unable to connect to the local network, SEVEN will roam and connect to an alternative provider.

SEVEN FEATURES

4G Roaming Connectivity

- Roaming SIMs and advanced algorithms to give best in class connectivity.

300m Pendant and Telecare Range

- Industry leading peripheral range ensures that an alarm can be raised from anywhere in the home and garden

Audio Assisted Installation

- Voice-guided install process for governance and guidance. Multiple language options are available, making the Seven very easy for self-installation.

Installation Options

Customers located in DY, WR, HR and GL postcode areas can take advantage of our full installation service from our team of friendly and highly trained Installers at a charge of £50 (plus VAT if applicable)
Self-installation is available at a charge of £20 (plus VAT if applicable) to cover setup, configuration and delivery. Easy to follow instructions are provided. This fee is included on 6 and 12 month contracts
How the analogue to digital telephone transition affects telecare.

Key Purchase Information

Supply Basis
The Digital Lifeline Service is supplied on a rental basis. The equipment is owned and fully maintained by us including battery replacement.

Ongoing Rental Payments
After the initial subscription period, ongoing monthly payments will be taken by direct debit.

Minimum Contract Period
There is no minimum contract period.

What Happens After The Order Is Placed?
One of our team will contact you within 2 working days of your order being placed to confirm the details, obtain additional information to allow us to set up the service and arrange for delivery/installation (where offered). If you haven't heard from us within 2 working days you can call us on 0345 130 1469 during normal office hours.

The Big Switch

A while back, national telecom provider BT announced that in 2025 they would be switching off analogue phone lines, and phone services would become completely digital.

Telecare providers have used the current analogue system to monitor alarm calls for many years.

We are no longer supplying new analogue Lifeline connections. We are switching over to the digital lifelines.

With the national digital switchover drawing ever closer, we're helping our existing customers navigate the change and ensure they continue to provide uninterrupted service. For questions about the digital switchover head to BT's webpage The UK’s PSTN network will switch off in 2025 | BT Business

What are the benefits of a digital lifeline alarm?

Lifeline alerts from a digital alarm are received much quicker than an analogue lifeline alarm
A digital alarm has a roaming SIM built into it. Meaning it will always connect to the most robust mobile signal to ensure that you remain connected
No matter how many alerts are sent, all charges are covered within the weekly digital alarm charge. (Unlike with an analogue lifeline alarm where the landline bill payer incurs the call charges)
A digital alarm does not need to be plugged into a phone wall socket, just a standard power socket, meaning it can be plugged in closer to you, allowing you to communicate to our Contact Centre more quickly through your lifeline alarm
If you report a problem we can see if there are any problems with your alarm unit from our offices, so we can send one of our Technology installers out to rectify any problems, if necessary